Scheduling & Referrals
Q: Can I book online if I’m a new client?
A: New clients are accepted by referral from an existing Mission : Massage client only.
Q: I’m a Clare Family Fitness member — can I schedule because of that?
A: Membership at Clare Family Fitness does not automatically qualify. You’ll need a referral from a current Mission : Massage client.
Q: What counts as a referral from an existing client?
A: All that is required is the name of the client who referred you so that the referral may be verified. Once confirmed, you may schedule your first appointment.
Gift Certificates
Q: Can anyone buy a gift certificate?
A: Gift certificates are available for purchase by existing Mission : Massage clients only.
Q: Can the recipient of a gift certificate schedule if they’ve never been to Mission : Massage?
A: Yes — gift certificate recipients may schedule since the gift certificate itself acts as the referral by an existing Mission : Massage client.
Cancellations
Q: What is your cancellation policy?
A: Please cancel appointments at least 24 hours in advance. Clients who cancel with less than 24 hours’ notice more than once may be restricted from scheduling future appointments.
Other Common Questions
Q: How long are massage sessions?
A: Your appointment time includes a few minutes for check-in and transition so your session can begin and end calmly. A 60-minute appointment includes 50 minutes of hands-on work, and a 90-minute appointment includes 80 minutes of hands-on work.
Q: Do you offer couples’ sessions?
A: Since I am a solo practitioner, I do not have the capacity to offer couples massages at this time. With some planning and coordination with a fellow therapist, I may be able to schedule something with 30- to 45-days notice.
Q: Do you offer on-site massage appointments?
A: For existing clients, on-site massage appointments may be coordinated. Price to be negotiated when scheduling and depends on distance traveled, number of massages, and duration of massages. Examples include: individual massage and group settings (like chair massage for employee appreciation days or massages for a group like a "girlfriend's weekend".)
Q: Do you offer deep tissue or sports massage?
A: Mission : Massage focuses on relaxation and comfort-focused massage. Deep tissue or sports-style massages are not offered.
Q: Do you offer same-day appointments?
A: Same-day appointments are rarely available. Mission : Massage is usually booked at least three weeks in advance.
Q: Do you have a waitlist for openings?
A: Mission : Massage does not maintain a waitlist. Due to high demand, I recommend booking at least three weeks in advance to secure your preferred appointment time.